For further information on International SOS, visit our website at
www.internationalsos.com
How to Use Your International SOS "Blue" Membership Card In Indonesia
Your International SOS "Blue Card" is your key to unlocking medical and travel assistance when required.
IMPORTANT NOTES
Prepare in advance for Emergencies
- Keep your International SOS Blue Card with you at all times.
- Attach the International SOS and SOS Medika Klinik stickers to your car and home phone.
- Make a personal emergency response plan, have it translated into Bahasa Indonesia and carry a copy in your car (this plan should answer the question
“What will I want people to do if they find me unconscious?”.)
USING THE “BLUE CARD” IN AN SOS MEDIKA CLINIC IN INDONESIA
- On arrival at an SOS Medika clinic in Indonesia, present your Blue Card to our staff at the Reception or Membership Desk area.
This identifies you as a VIP International SOS member.
- Your patient file number may be printed onto the rear of your Blue Card, which will simplify and speed up future visits to our clinics.
- If you wish, you may inform the International SOS staff member at reception if you wish to see an Medical advisor after consulting with the Indonesian Doctor.
USING THE “BLUE CARD” OUTSIDE OF THE CLINIC IN INDONESIA
- If you are in an accident or have an emergency medical situation, call the International SOS Alarm Centre in Jakarta using the phone number on the back of the Blue Card.
This will allow us to monitor your case and insure that you are receiving the proper treatment.
- Using your “Blue Card”, tell our Alarm Centre operator:
- Your Name.
- Your phone number number, so we can call back to if the line is cut off.
- Your Company.
- Description of problem.
- Your Location.
- Location of passport.
- You can make an appointment to see an Medical Advisor at our Cipete Clinic by ringing the Jakarta Alarm Centre phone number and making an appointment through
the International SOS operator.
USING THE “BLUE CARD” OUTSIDE OF INDONESIA
- If you are in an accident or have an emergency medical situation, call any of the International SOS Alarm Centre numbers located on the back of your Blue Card.
This will allow us to monitor your case and insure that you are receiving the proper treatment.
- Using your “Blue Card”, tell our Alarm Centre operator:
- Your Name.
- Your phone number number, so we can call back to if the line is cut off.
- Your Company.
- Description of problem.
- Your Location.
- Location of passport.
How To Renew Your International SOS "Blue" Membership Card
IF YOU ARE A MEMBER THROUGH YOUR COMPANY OR YOUR PARTNER’S COMPANY
The Corporate Membership renewal program works automatically, unless your company does not renew their Membership program with International SOS.
International SOS "Blue Cards" are printed and issued to your company on renewal of corporate membership. If you have not recieved a new card and are holding an
expired Blue Card, contact your company representative.
Should you have any queries or questions in relation to the status of your membership program you can:
1. Contact your company’s Human Resources Department and advise them that your card is about to expire or has expired.
2. Your Human Resources Department will contact International SOS and advise us whether they intend to renew the membership program.
3. Note that in many cases the Membership arrangements made by your company are centralised in your Corporate Head office location, not always the Indonesian office.
IF YOU ARE AN INDIVIDUAL (IE. YOUR COMPANY IS NOT PAYING FOR YOUR MEMBERSHIP)
1. Visit the Reception or Membership Desk area in the Clinic
2. Inform the International SOS Staff member that you are an Individual member and would like to renew your membership
3. The International SOS staff member will assist you with the renewal process.
International SOS Worldwide Membership Terms and Conditions
A basic guide to some of the general terms and conditions that apply to standard International SOS "Blue Card" membership program are listed below.
It is important to note that your company may have asked for variations to the standard terms.
Please click
here for further information regarding International SOS Worldwide membership terms and conditions.
FREQUENTLY ASKED QUESTIONS
Tabled below are answers to the most commonly asked questions from International SOS members.
WHAT IS THE ROLE OF INTERNATIONAL SOS?
International SOS provides travelers and expatriates with worldwide quality health care and emergency assistance
services 24 hours a day.
HOW CAN INTERNATIONAL SOS HELP?
International SOS provides you with peace of mind. One phone call connects you to the International SOS network of multilingual specialists for immediate help
in an emergency. International SOS services are designed to help you with medical, personal, travel, security or legal problems when away from home.
Call International SOS at any time to speak with a physician, for simple or critical matters.
HOW DO I KNOW IF I AM AN INTERNATIONAL SOS MEMBER?
You will know if you are a world-wide International SOS member if:
- You have a valid International SOS world-wide membership card or a current "Blue Card"
- You have been informed by your company that International SOS is your company’s assistance provider in Indonesia;
- You have taken out an individual SOS assistance membership program with International SOS.
If you are unsure whether you are a member of the International SOS world-wide assistance program, simply contact our Alarm Centre and a search of our membership registry will be conducted.
HOW DO I GET A “BLUE” MEMBERSHIP CARD TO ASSIST ME MAXIMIZE MY MEMBERSHIP BENEFITS IN INDONESIA?
Contact the reception area of the SOS Medika clinics. Our Membership Team will arrange a "Blue Card" to be printed for you.
HOW DO I ACTIVATE AN INTERNATIONAL SOS EMERGENCY RESPONSE?
International SOS members have 24 hours access to emergency medical advice and assistance. Just call (62-21) 750 6001, tell us your name and membership number
(that appears on the front of your membership card), the telephone number you are calling from (in case the line is cut off), and the nature of your medical or travel
emergency. The International SOS medical advisor (Coordinator Doctor-CD) will come on the line as soon as possible to personally plan and supervise the response.
WHAT IF I AM BROUGHT INTO THE SOS MEDIKA CLINIC EMERGENCY ROOM UNCONSCIOUS OR SEVERELY ILL OF INJURED?
The arrival of all such patients (members or not) are overseen by our team of Medical Advisors.
WHAT HAPPENS IF I NEED AN EMERGENCY MEDICAL EVACUATION?
The Medical Advisors on duty will review the case, decide the most appropriate method and destination for the evacuation, make the necessary recommendations
to you /your company, and we will implement the agreed action plan as soon as possible, after International SOS has received approval to proceed.
BUT WHAT IF I AM COVERED WITH SOS DIRECTLY FOR MEDICAL EVACUATION?
The International SOS Medical Advisors on duty makes the decision with you and we have no need to seek approval from anyone else if you are a member
of the International SOS "Service Membership" program.
WHAT ARE THE USUAL REASONS FOR DELAYS IN MEDICAL EVACUATION?
Patients without passports or valid exit permits, slow approvals from employers and insurance companies and complications related to aircraft logistics,
such as weather; patient condition; aircraft availability etc.
WHAT ASSISTANCE CAN I EXPECT ON AN EVACUATION OR REFERRAL OVERSEAS?
We can arrange anything from a fully escorted air ambulance evacuation and hospital admission, to a self-paying referral to an overseas specialist.
We can however, only offer services we are authorized to provide. If you are not sure what services we are authorized to provide check with us.
If you feel we should be supplying more services than your company or insurance company instructs us to provide, please discuss this with your employer or insurer.
WHAT IF I JUST HAVE A NON-EMERGENCY QUESTION?
Call the Alarm Centre number, give your membership details plus a summary of the problem, and the Medical Advisors will return your call as soon as possible.
WHAT CAN I DO TO MAKE THE ADVISORY PROCESS MORE EFFICIENT FOR ME?
Have your membership card ready when you ring, know what questions you want answered, and have details of symptoms, physical condition (eg. temperature), diagnoses
and medicines that you may already have been given, available for the doctor to comment on.
CAN I GET ADVICE IN WRITING?
Yes. Fax your question/issue to (62-21) 750 6002-6003. Please address the query “To the Duty CD” and tell us how quickly you need the answer.
WHAT IF I WANT TO SEE THE MEDICAL ADVISOR IN PERSON?
Foreign doctors are not allowed to practice in Indonesia. The International SOS Alarm Center or Clinic cannot set up appointments with practicing expatriate physicians
in Indonesia. The Medical Advisor’s role is to advise you appropriately if you have questions or concerns before or after you consult a physician in Indonesia
or overseas. Call him/her and discuss the problem you have. If the Medical Advisor believes further advice is appropriately given face-to-face, then this will be
arranged with you directly.
WHAT IF I AM NOT A MEMBER?
The benefits of membership are available only to members. International SOS will always assist non-member in the event of emergency but a membership charge may apply.
The Medical Advisor will see non-members for one and only one complimentary visit before a membership fee is chargeable.
HOW DOES IT WORK?
Before you leave your home country, each member will be given an International SOS membership card by their employer. Carry the International SOS card with you at
all times. It lists the telephone numbers of the four major regional International SOS Alarm Centers worldwide. In the event of an emergency, call one of the emergency
phone numbers listed on the card.
DO I NEED TO ACTIVATE MY ACCOUNT?
No, your card is already active. Simply carry the card in your wallet at all times while traveling. Whenever you need service, contact one of the emergency phone numbers
listed on the back of the card. You do not need to report specific trip dates to International SOS each time you travel.
WHAT IF I NEED A DOCTOR?
The International SOS worldwide Alarm Centers are listed on the back of your card. Call the International SOS Alarm Center that is nearest to you for a referral to
doctor who speaks your language.
WHAT IF I NEED A LAWYER WHILE OVERSEAS?
Call the nearest International SOS Worldwide Alarm Center for legal referrals.
WHAT IF MY PRESCRIPTION MEDICATION IS LOST?
If you happen to require a prescription that a local physician cannot obtain, or you need to replace lost, stolen, or depleted medication, International SOS will,
when permissible, arrange the required medication for you.
WHAT IF I AM HOSPITALISED?
Call the nearest International SOS worldwide Alarm Center. International SOS will immediately take steps to evaluate the care you are receiving and determine what
actions must be taken to ensure your safe and speedy recovery. International SOS will also keep your family informed of your progress.
WHAT IF LOCAL MEDICAL FACILITIES ARE NOT ADEQUATE?
If you are hospitalized in an area where adequate medial facilities are not available, International SOS will, with approval, evacuate you to a medical facility
capable of providing the required care. A physician supervises evacuations and, when necessary, a medical specialist or nurse will accompany you during the evacuation.
An air-ambulance will be used, when required.
WILL INTERNATIONAL SOS PAY MY MEDICAL BILLS?
After approval from your employer, International SOS will guarantee and pay all costs associated with your medical care. International SOS will also medically monitor
and evaluate your condition and ongoing medical expenses when hospitalized. Any medical bills are ultimately paid for by the members, the member's insurer or the
member's employer.
IN THE EVENT OF DEATH...
International SOS will render every assistance possible to obtain clearances and arrange transportation for the return of mortal remains.
Should you wish to receive more information, please contact us
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